Privacy Policy for EasyProServe.ca

Effective Date: September 4, 2025

EasyProServe Inc. ("we," "us," or "our") operates the website easyproserve.ca (the "Website"). We are committed to protecting your privacy and handling your personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services as a process serving business in Alberta, Canada.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

We may collect the following types of information:

Personal Information

Contact Information: Name, email address, phone number, mailing address, or other details you provide when contacting us via forms, inquiries, or service requests (e.g., for process serving quotes or bookings).

Service-Related Information: Details necessary for providing process serving services, such as court documents, party names, addresses, or other case-specific data submitted through our online portals or email.

Payment Information: If you make payments through our Website, we collect billing details (e.g., credit card information), but we do not store this data ourselves—we use secure third-party payment processors.

Non-Personal Information

Usage Data: Automatically collected information such as IP address, browser type, device information, pages visited, time spent on pages, and referring/exit pages.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, and administer the Website. This may include session cookies (temporary) and persistent cookies (longer-lasting). You can manage cookie preferences through your browser settings.

We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected such information, we will delete it promptly.

2. How We Collect Information

Directly from You: When you fill out forms, submit inquiries, request services, or communicate with us via email ([email protected]) or phone ((587) 602-8201).

Automatically: Through cookies, server logs, and analytics tools (e.g., Google Analytics) as you interact with our Website.

From Third Parties: From service providers, partners, or public sources, but only with your consent or as permitted by law.

3. How We Use Your Information

We use your information for the following purposes:

To provide and improve our process serving services, including processing requests, scheduling serves, and communicating updates.

To respond to your inquiries, provide customer support, and send service-related notifications.

To process payments and manage billing.

To analyze Website usage and optimize performance, such as through SEO and user experience improvements.

To comply with legal obligations, such as court orders or regulatory requirements in Alberta.

For marketing purposes, such as sending promotional emails about our services (with your consent, and you can opt out at any time).

To protect against fraud, unauthorized access, or other security threats.

4. Sharing Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

Service Providers: With trusted third parties who assist us in operating our Website and business, such as payment processors, IT support, or legal couriers, under strict confidentiality agreements.

Law Firms and Clients: As necessary to fulfill process serving requests, with your explicit consent or as required for the service.

Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. This includes encryption for sensitive data transmissions and secure storage practices. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Under PIPEDA and PIPA, you have rights regarding your personal information:

Access and Correction: Request access to your information or corrections if it's inaccurate.

Deletion: Request deletion of your information, subject to legal retention requirements (e.g., for completed services).

Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us.

Cookies: Disable cookies in your browser, though this may limit Website functionality.

To exercise these rights, contact us at [email protected] or (587) 602-8201. We will respond within 30 days, as required by law.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Policy, or as required by law (e.g., for tax or legal records related to process serving). When no longer needed, we securely delete or anonymize it.

8. International Transfers

Your information is processed and stored in Canada. If we transfer data outside Canada, we ensure appropriate safeguards are in place to protect it in accordance with Canadian privacy standards.

9. Third-Party Links

Our Website may contain links to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices. We encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version on our Website with an updated effective date. Continued use of the Website after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our practices, please contact:

EasyProServe Inc.

Email: [email protected]

Phone: (587) 602-8201

This Privacy Policy is a general template tailored to your process serving business. We recommend consulting a legal professional in Alberta to customize it further and ensure full compliance with current laws.