One of the most common questions from clients — especially those facing court deadlines — is: how long will this take? The honest answer depends on three factors: the service tier you select, the location of the recipient, and how cooperative (or evasive) that recipient turns out to be.
Standard Service
For standard service, EasyProServe makes up to three attempts at the recipient’s known address. Our standard turnaround window is 3 attempts within 10 days — but in practice, most serves finish far faster. The live averages at the top of this page are pulled from our own completed-serve data and refreshed every day, so you can judge us on real recent performance instead of a marketing promise. Standard service suits matters where your court deadline is not immediately pressing.
Publishing these numbers live — and updating them daily — is something we have not seen another Alberta process server do. We would rather show you the data than simply tell you we are fast.
Rush Service
Rush service is handled with 24–48 hour priority — our server makes the first attempt within hours of receiving your documents. Same-day service is also available when documents are submitted before 11 AM. Both are available for law firms and corporate clients with tight filing windows. Contact us directly to confirm availability — details on each city are on our Calgary process server and Edmonton process server pages.
When Recipients Are Difficult to Locate
Some recipients have moved, avoid their known address, or actively evade service. In these cases, timelines extend. EasyProServe documents every attempt with time-stamped notes and, where applicable, can assist with the process of applying for substitutional service — an alternative method approved by the court when personal service is not reasonably possible.
- Three standard attempts are included with every service order
- Additional attempts can be requested at an added fee
- We provide detailed attempt logs to support a substitutional service application if needed
What Slows Service Down?
Incomplete or outdated address information is the single biggest cause of delays. Providing the most current known address, along with any secondary locations (workplace, family home), significantly increases the speed of successful service. If you have concerns about a recipient’s whereabouts, contact us before submitting your order.
The best way to hit your court deadline is to submit your documents as early as possible. Do not wait until the last week.